Returns & Exchanges
RETURNING AN ITEM PURCHASED FROM OUR ONLINE STORE
Spencer & Rutherford want you to be completely happy with your purchase so we offer the opportunity to return full priced items purchased through our online store, within 14 days of receipt. Please note that we do not offer refunds, however we do offer a credit for the amount of the claimed purchase, excluding the delivery charge. This can be redeemed in our online store with a coupon code which will be sent to you via email. Goods must be returned in original condition, unused, in the original plastic packaging, with all tags attached, and including any accessories like a dust bag. Returned items that are damaged, soiled or altered in any way will not be accepted and will be returned to the customer at their expense.
- There are NO returns on SALE items.
- Goods purchased online cannot be returned to a retail boutique or Spencer & Rutherford stockist.
- Goods purchased in a retail boutique or Spencer & Rutherford stockist cannot be returned to our online store.
- Spencer & Rutherford reserves the right to refuse any returns, if they do not meet the stated conditions.
If you have an item you have purchased from our online store and you would like to return it, please email us at: firstname.lastname@example.org.
Or call us on 1300 772 247. We will get back to you promptly to coordinate your return and discuss your options.
RECEIVING A CREDIT FOR THE RETURNED ITEM
Once your return has been received and approved, you will be issued with a credit, sent to you via email, for the value of the order excluding delivery. This credit can be redeemed in our online store via a coupon code (included in the email) and will be valid for a period of six months from date of issue.
EXCHANGING A PURCHASE
Spencer & Rutherford does not offer an exchange service for online purchases, however, you can return your purchase and once it has been received in original condition and approved, you will be issued with a credit sent to you via email, for the value of the order, excluding delivery. This credit can be redeemed in our online store via a coupon code (included in the email) and will be valid for a period of six months from date of issue.
Your returned item must be received by us within 21 days from date of invoice. Items returned outside this time will only be accepted at the discretion of Spencer & Rutherford.
RETURNING A SALE ITEM
Spencer & Rutherford does not offer return or exchange on SALE items, unless the item is faulty. Please ensure you choose carefully at time of purchase.
RETURNING A SPENCER & RUTHERFORD ITEM PURCHASED IN ANOTHER STORE
Spencer & Rutherford does not accept returns or exchanges of Spencer & Rutherford items that were purchased in department stores or specialty boutiques. Please return the item to the store from which you purchased it to arrange for return or exchange. This is subject to individual store policy.